Refunds
Thank you for shopping with Zokuffy! I want you to be satisfied with your purchase, but I also understand that there may be times when you need to request a refund. Therefore, I have created the following refund policy to ensure that you receive the best possible service.
Refund Eligibility: I accept refund requests for items that meet the following conditions:
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The item is defective or damaged upon arrival.
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The item received is not the item that was ordered.
Refund Process: To request a refund, please email me or contact my social media with the following information:
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Your name and order number.
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A brief explanation of why you are requesting a refund.
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Photos of the defective or damaged item (if applicable).
I will review your request and get back to you within 2 business days. If your refund request is approved, I will initiate the refund process. Refunds will be issued through the original payment method used for the purchase.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Return Shipping: If you need to return an item, you will be responsible for the cost of return shipping. I recommend that you use a trackable shipping service and purchase shipping insurance. I am not responsible for items that are lost or damaged during return shipping.
Non-Refundable Items: The following items are non-refundable:
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Custom or personalized orders.
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Digital downloads.
I appreciate your business and want to ensure that you are satisfied with your purchase. If you have any questions or concerns about my refund policy, please feel free to contact me.
Resell and Copyright
At Zokuffy, I take copyright and resell policies very seriously. I believe that artists should have the right to control the distribution of their work, and I respect those rights. Therefore, I have established the following copyright and resell policy:
Copyright: All products sold on my website are protected by copyright. The copyright belongs to the artist who created the artwork or to Zokuffy, which has obtained the necessary rights to sell the artwork.
Resell: The artwork sold on my website is for personal use only. Customers may not resell or distribute the artwork in any way without the express written consent of the artist or Zokuffy. If a customer is found to be reselling or distributing artwork without permission, legal action may be taken.
Licensing: If you are interested in licensing artwork for commercial use, please contact me. I can provide information on the licensing process and connect you with the appropriate individuals to approve licensing requests.
Copyright Infringement: If you believe that your copyrighted material has been used on my website without permission, please contact me immediately. I will investigate and take appropriate action, which may include removing the infringing material.
I want to ensure that both my customers and I am protected, and I appreciate your cooperation in following my copyright and resell policy. If you have any questions or concerns, please feel free to contact me.
Privacy Policy
At Zokuffy, I am committed to protecting the privacy and personal information of my customers. I value your trust, and I want you to feel confident that your personal information is being handled in a responsible and transparent manner. Therefore, I have created the following privacy policy:
Personal Information Collected: I collect personal information such as your name, email address, billing and shipping address, and payment information when you make a purchase on my website. I may also collect information about your browsing behavior on my website, such as the pages you visit and the products you view.
Use of Personal Information: I use your personal information to process your orders, communicate with you about your orders, and to provide customer support. I may also use your personal information to send you promotional emails or newsletters, but only if you have explicitly opted in to receive them.
Protection of Personal Information: I take the protection of your personal information seriously. I use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Sharing of Personal Information: I do not share your personal information with third parties, except as necessary to process your order or to comply with legal requirements. For example, I may share your information with my payment processor or shipping provider to fulfill your order.
Cookies and Tracking: I use cookies and other tracking technologies to improve your browsing experience on my website and to understand how my website is being used. Cookies are small text files that are stored on your device when you visit my website. You can choose to disable cookies in your web browser settings, but this may affect the functionality of my website.
Children’s Privacy: My website is not intended for children under the age of 13. I do not knowingly collect personal information from children under the age of 13. If I become aware that I have collected personal information from a child under the age of 13, I will take steps to delete the information as soon as possible.
Changes to Privacy Policy: I may update this privacy policy from time to time. Any changes will be posted on my website, and I encourage you to review this policy periodically.
If you have any questions or concerns about my privacy policy, please contact me.
Processing Time
As a one-person operation, I do my best to ship orders as quickly as possible. Please allow 2–4 business days for order processing before shipment. I appreciate your patience and support!
Customer Support
If you need help or have any questions, feel free to email me or contact my social media. I typically respond within 1–2 business days. Please note that I handle all customer service personally, so responses may take a little longer during busy times.
Platform Information
Zokuffy operates under the e-commerce platform Big Cartel. Big Cartel provides the tools and infrastructure that allow me to sell my products and manage my online store. While I am the sole owner and operator of Zokuffy, certain aspects of your shopping experience—such as payment processing, order tracking, and website functionality—are supported through Big Cartel’s platform.
If you have any questions related specifically to the platform or your experience while using the site, feel free to reach out to me, and I’ll do my best to assist you or direct you to the appropriate support resources.
For more information about Big Cartel’s policies, you can visit their help page.
Sustainability or Ethical Practices
I care about running Zokuffy in a way that’s responsible and aligned with my values. Whenever possible, I aim to use eco-friendly packaging and support independent artists and creators. Small steps make a difference, and I’m committed to making conscious choices as my shop grows.